Contracted Managed IT Services

Providing small businesses with enterprise level user support. replacing the need for a costly internal IT department.

Managed Services, What is it & why it matters ?

Managed service providers are an outsourced business model to improve operations and cut business expenses.  Once a company reaches a particular size its’ needs change and specialization becomes necessary for it to continue to grow and flourish.  First, generally the accounting function of a business exceeds the internal resources and in this modern day is followed shortly by technology support needs.

Specialized support and planning is a preferred alternative to break/fix or on-demand outsourcing. That is to say,  a service provider only performs the work required and bills accordingly, rather than planning and taking preventative steps to avoid potential catastrophic losses and security breaches.

Managed Service Provider (MSP) is the provider delivering the managed services to the client. ie. ZeroLimits

The client and the MSP are bound by a contractual, service-level agreement, SLA, that states the performance and quality metrics of their business relationship. The most common managed services appear to evolve around direct user support, cloud service administration, security maintenence, on-boarding and off boarding, network support, and disaster recovery.

Security management refers to the protection of an organizations systems, network and information assets from security threats. Whereas management system is a set of policies and procedures use to ensure that it can achieve its objectives.

By allocating a set amount of hours to keep on top of everything from security patching through to testing your disaster recovery procedures.   We can support small businesses from those who have active servers and a need for up time to the online administration of companies that have wholly migrated onto the cloud or a transitional hybrid of the two.

SERVICES

Why adopt a Managed Service contract ?

Adopting a Managed Service contract can be an efficient way to stay up to date on technology. Whilst, also having access to skills and addressing issues that may arise in relation to cost, quality of service and risk. This benefits our clients because they do not have enough work space or budget to have a permanent in house resource. By engaging ZeroLimits to manage their IT needs, it helps clients minimize resource and expense wastage.

Finding a company that has a track record of success and broad range of high quality services is important when looking to outsource your technology needs. Additionally, choosing an IT Support company who is willing to understand the specific needs of your business and customize those services and products for you helps to ensure that you do not have to pay monthly fees for features you might not use.

ZeroLimits manages and assumes responsibility to provide a defined set of support services day to day.  We will work directly with you, the client, to determine which products & services are needed in the short term and plan for future growth.   As your partner we can reduce unforeseen costs.  

Most MSP’s bill an ongoing flat or near-fixed monthly fee, which provides customers predictable IT support costs.  Making yearly budget forecasts easier to predict.  This enables you to avoid pricing variations across time and related to the services offered. 

Many companies also do not have the need for a permanent on-site resource for their IT services. Which is another benefit of the MSP business model because there is no additional cost associated with having a resource onsite permanently.  By leveraging our technology specialization and team of high level resources, our partners have access to enterprise level technology and resources normally reserved for economies of scale.

As the IT infrastructure and other components of many small and large corporations migrate to the cloud, the need for on-site support lessens and the need for remote support and cloud based administration, security and maintenance increases.  Because this type of interface tends to be out of site out of mind the risks of complacency and negligence increases.

As your IT support partner we can mitigate those risks because we understand how to administer and maintain these systems and our experience allows us to be pre-emptive and proactive to help your company avoid common mistakes and potholes on the high speed technology and information highway.

 

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Cloud Consulting & Planning

Making the decision to move your data into the cloud is a daunting task for any company.

What services to choose?
How to implement and procure the right services?

We have the answers and can help guide you to the correct basket of services to meet your specific needs.

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